Resources · Families

For FamiliesCalling for Someone

What happens when you call about PHP, IOP, or the Truth House for someone else, and what we can and cannot share.

Located in Laguna Beach, California

(949) 670-9345
Talk to admissionsContact the clinic
  • Who can callFamily or partner
  • Their privacyWritten consent
  • Insurance checkOne business day

Before you call

You Can Call About Someone Else

You can call or text Exist about a partner, adult child, or parent and tell us what you've seen. We'll explain PHP, IOP, and the Truth House, and tell you honestly whether Exist fits or a referral would serve them better. We don't share anything about an adult client without that person's written consent.

You can tell us what you have seen. We share only what they agree to.

Call (949) 670-9345
An older adult and a younger adult sitting on a weathered wooden bench facing the ocean at dusk, backs to camera, a small space between them and a huge pale sun on the horizon.

What Happens When You Call for Someone

Here is what we talk about when a family member calls, and you don't need every answer before you pick up the phone.

  1. A person sitting on a cream linen sofa at dusk, seen from behind, holding a phone to their ear, a tall window with a pale sun over the ocean and a headland.

    What You See

    You describe what is happening, including mood, substance use, and what has already been tried. You don't have to know the diagnosis.

  2. Two stepping-stone paths splitting across a dry coastal garden of low grasses at dusk, the ocean beyond and a pale sun above a dark headland.

    The Options

    We explain PHP, IOP, Outpatient 1:1, and the Truth House, and we tell you honestly when another program would fit better.

  3. A cream plaster kitchen counter at dusk with a phone and a closed leather wallet resting on it, pale light through a tall window.

    Insurance

    If you have their insurance details, we can check benefits for free and get back to you within one business day. Benefits vary by plan.

  4. A young adult standing at the edge of a quiet cove at dusk, back to camera, an older family member standing nearer on the sand, a huge pale sun over the water.

    Their Choice

    Adults choose their own treatment, so the person who would attend makes the decision. We can talk with them directly when they are ready.

Ways to Help Before They Start

SAMHSA notes that family support can play a major role for someone with a mental health or substance use disorder. These are small, practical ways to offer that support.

Talk to admissions

  1. Pick a Calm Moment

    Raise your concern at a quiet time, and tell them you want to listen as much as you want to talk.

  2. Name What You See

    Describe specific changes you have noticed in mood or behavior, and leave the diagnosis to clinicians.

  3. Learn the Skills Language

    Exist uses DBT in PHP and IOP, and the DBT page explains the skills words your family member may bring home.

  4. Look After Yourself

    Caring for someone is tiring, and SAMHSA urges caregivers to protect their own health and consider support groups or family counseling.

What We Can Share, and When

Confirming care

Without consent

We cannot confirm whether someone is a client.

With written consent

We can speak with the people the client names.

What you share

Without consent

We can listen to anything you want to tell us.

With written consent

We can listen, then answer within what they agreed to.

Updates

Without consent

No updates on attendance or progress.

With written consent

Only the information the consent covers.

Changing it

Without consent

The client can sign a consent whenever they choose.

With written consent

The client can revoke the consent in writing.

From Your Call to Their First Day

  1. 01

    You Call

    Call or text (949) 670-9345, or email admissions@existcenters.com, and tell us what's going on with your family member.

  2. 02

    We Explain Options

    We explain PHP, IOP, Outpatient 1:1, or a referral, and whether the Truth House makes sense if they aren't local to Orange County.

  3. 03

    They Decide

    Treatment starts when your family member agrees. Then we complete an assessment with them and set an intake date.

(949) 670-9345

Questions From Families

Yes. You can call or text about a partner, adult child, or parent, and we'll talk through what you've seen and what Exist offers.

Something we didn’t cover? Call (949) 670-9345 or text us.

Reach the clinicContactPhone, email, and the treatment address at 580 Broadway St Ste 301 in Laguna Beach.See contact details

Call About Someone You Love

Call or text us at (949) 670-9345, or email admissions@existcenters.com. We'll tell you plainly what Exist can do for your family member and what we can't share without their consent.

Clinically reviewed by Dr. Courtney Tracy, LCSW, PsyD · Reviewed September 2026

Talk to admissions(949) 670-9345